Things You Need to Know Before Buying Tickets for Live Events 🎟️

Why This Guide Matters 💡

Buying tickets should be exciting—not stressful. Whether you’re heading to a must-see concert, a championship game, or a last-minute night out, this guide answers the most common questions fans have about buying tickets online. From how pricing works to how to stay safe, we’ve got you covered.

Explore StubHub’s FanProtect Guarantee

Is StubHub a safe place to buy tickets? 🔐

• StubHub’s FanProtect Guarantee promises that your tickets arrive in time, are valid for entry, or else you’ll receive comparable or better replacement tickets or a refund.
  
• StubHub has been in business for 25 years and is one of the most recognized names in ticket resale.
  

Why do ticket prices often end up much higher than “face value”? 💰

• In 2024, 80% of concert tickets on StubHub sold for under $100 on average.
  
• If you see a ticket listed for an extremely high price, it’s because no one has been willing to pay that price. There’s a reason it’s still on the site—it hasn’t sold.
  
• StubHub doesn’t set ticket prices; sellers do. The market ultimately determines what tickets are worth based on what buyers are willing to pay.
  
• StubHub now displays all fees upfront, so you’ll see the total price before checkout—no surprises.
  

What if the event is canceled? ❌

• Under StubHub’s FanProtect, if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid or the option of a refund.
  
• Always check the event’s official announcement and contact StubHub support early if delays arise. 📞
  

How do fees work—and how much should I expect to pay? 🧾

• StubHub now displays all fees upfront, so you’ll see the total price before checkout. No surprises.
  

My event is coming up but I haven’t received my tickets. 📅

• Don’t worry—sometimes Ticketmaster or another original ticket provider doesn’t release tickets until shortly before the event.
  
• If your delivery method says “mobile transfer” or “ready by [date],” your tickets will arrive by then. You’ll be notified via email when they’re available. Learn more here. 📧🔄🕒
  

How do I access my tickets? 🎟️

The seller will transfer your tickets through an external account, like Ticketmaster or AXS, using your email address or phone number.

• Ticketmaster and AXS tickets: You’ll receive an email to accept the ticket transfer and must log in to that external account to view and access the tickets.
  
• Top troubleshooting tip: Log out of your Ticketmaster or AXS account before you accept the ticket transfer to ensure you’re directed to the account associated with your tickets.
  
• Find your tickets: Go to your order and select “Get Tickets” to see where your mobile transfer tickets were sent.
  

For more details, see StubHub’s full guide here. 

For any other questions, visit our Support Center or Contact Us. 🛠️

When is the best time to buy tickets? ⏰

• The best time to buy a ticket can vary—it depends on the event.
  
• For concerts, prices typically rise at on-sale and again in the days before the show.
  
• For sports, pricing can depend on team performance. Late-season games, especially key matchups, tend to rise in price.
  
• With mobile ticketing, you can literally buy up to an hour into the event and walk right in. 📲

Any other tips on getting the best deal? 💸

• Try different venue sizes — smaller venues = lower prices for emerging artists. For bigger names, larger venues typically offer more affordable access.
  
• Look for multiple-city shows — when artists play multiple nights in one city, there’s more inventory and potentially better pricing (e.g., Harry Styles’ fall tour).
• Go solo — single tickets are often priced lower as they’re harder for sellers to offload. Searching for individual seats could land you a deal.