StubHub is Here to Support Fans Amid Ticketmaster Cancellations
If you recently purchased tickets to Ariana Grande’s “Eternal Sunshine” tour on StubHub, you may have seen some concerning headlines about cancellations. Here’s what you need to know—and why StubHub remains committed to making sure fans don’t miss out.
What’s Happening?
Ticketmaster, the primary ticketer for the tour, has begun reviewing and canceling ticket orders flagged for violating their terms of use. While this is aimed at deterring scalpers, it’s also affecting legitimate fans who used trusted resale platforms like StubHub.
StubHub’s Fan-First Approach
StubHub’s top priority is getting fans into the event safely and securely. That’s why every ticket sold on our platform is backed by our industry-leading FanProtect Guarantee. If your order is affected, our customer service team will contact you directly. You’re either going to the show (our first goal, always) or getting your money back—period.
We are actively reviewing impacted tickets and working closely with sellers to identify solutions. In cases where tickets are no longer valid due to primary platform cancellations, we are exploring the best way to support sellers while protecting fans. Our policies may evolve as the situation develops.
The Bigger Issue: Fans Deserve Fair Access
This situation highlights a growing concern: when primary ticketing platforms cancel valid tickets simply because they were resold, it punishes fans, not scalpers. StubHub believes in a fair, open marketplace where fans have the right to buy, sell, or transfer their tickets without fear of retribution.
We’re calling on Ticketmaster and event organizers to:
- Reinstate valid ticket purchases regardless of where they were bought.
- Establish clear, consistent ticket transfer policies.
- Stop practices that penalize fans who use trusted resale marketplaces.
Your Questions Answered
- Is my StubHub order safe? Yes. If you haven’t been contacted, your order is still valid. If that changes, our team will reach out with options.
- Why are these cancellations happening? Ticketmaster is flagging some orders for alleged policy violations, but legitimate fans are getting caught in the crossfire.
- What is StubHub doing to help? We’re proactively reviewing tickets, working with sellers to find alternatives, and making sure every fan gets their order or made whole.
StubHub Has Your Back
Live music should be about joy, not stress. We exist to get more fans in seats, not to profit from confusion. That’s why we’re standing up for fans, urging fairer industry practices, and making sure your experience is secure every step of the way.If you have questions about your order, our support team is here to help. And if you’re searching for “Eternal Sunshine” tour tickets, rest assured: StubHub remains a safe place to buy.